SMR policy is to provide confidence in our certification decisions through maintaining principles. These principles relate to ensuring: impartiality; competence; responsibility; openness; confidentiality and complaint resolution within the certification decision processes.
We ensure that conflicts of interest are avoided, managed and objectivity of our Certification Services certification activitiesis maintained.

SMR commit to provide the best certification service to the customer in order to recognize the necessity of system assessment through the user’s reliability for all certificates issued by SMR
SMR commit to ensure compliance of our certification processes and requirements of international and national standards for conformity assessment, as applicable to the certification program.
All SMR personnel shall understand that this policy is based on reasonable assessment and reliable surveillance and good certification management
SMR certification processes will be subjected to continual review and improvements made to increase effectiveness of the management system defined in the system manual.
This policy will be continually reviewed with respect to the changes in conformity assessment standards to ensure that it remains relevant and suitable.